Terms & Conditions

1. Introduction

1.1 Website Ownership

This website (nuvina.co.uk) is owned and operated by 535 Maryhill Road Ltd (Company Number: SC761365), a company registered in Scotland with its registered office at 125 West Regent Street, Glasgow, G2 2SD.

NuVina is a trading name of 535 Maryhill Road Ltd. The company also trades as North Park Pharmacy, a registered pharmacy (GPhC Registration: 1126488).

1.2 Acceptance of Terms

By accessing or using our website, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree with any part of these terms, you must not use our website or services.

1.3 Related Policies

These Terms should be read alongside:

• Terms of Sale - Governs all purchases and clinical services
• Privacy Policy - How we handle your personal data
• Complaints Procedure - How to raise concerns

1.4 Amendments

We reserve the right to revise these Terms at any time. Changes take effect immediately upon publication on this website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms. Please review these terms periodically.

1.5 Contact Information

For questions or support, contact us at:

Email: Nuvina@NorthParkPharmacy.onmicrosoft.com

2. Nature of Service

2.1 Healthcare Service

NuVina provides an online prescription weight management service regulated under UK healthcare law. This is a medical service, not a cosmetic product retailer. All services are subject to clinical oversight by GMC-registered doctors and GPhC-registered pharmacists.

2.2 Not Emergency or Primary Care

NuVina does not provide:

• Emergency medical services
• Replacement for your NHS GP
• Urgent medical advice or treatment
• Treatment for acute medical conditions

For medical emergencies, call 999 or attend your nearest A&E department.

2.3 Information Only

Website content is for general information purposes and does not constitute medical advice. You should not take any action based solely on website content without consulting a qualified healthcare professional. Always read product information leaflets and consult your GP regarding any health concerns.

3. Website Access and Security

3.1 Access Rights

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use our website for personal, non-commercial purposes only. We may restrict or terminate your access at any time without notice.

3.2 Account Security

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access
• Not sharing your account with others
• Ensuring only you complete your medical consultations

3.3 Prohibited Activities

You must not:

• Attempt to gain unauthorized access to our systems or networks
• Use automated systems (bots, scrapers) to access the website
• Introduce viruses, malware, or malicious code
• Reverse engineer, decompile, or disassemble any website functionality
• Circumvent security measures or authentication processes
• Create multiple accounts to obtain additional medication
• Use the service for any illegal purpose

Violation may result in immediate termination of access and legal action under the Computer Misuse Act 1990.

3.4 Availability

We do not guarantee uninterrupted access to our website. We may suspend, modify, or discontinue any part of the website without notice for maintenance, updates, or other reasons. We are not liable for any unavailability or interruption.

4. Intellectual Property Rights

4.1 Ownership

All content on the NuVina website, including but not limited to text, graphics, logos, images, software, and design, is owned by 535 Maryhill Road Ltd or our licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

4.2 Limited Use Permission

You may:

• View and save pages for personal, non-commercial use
• Print copies for personal reference

You must not:

• Reproduce content for commercial purposes
• Modify, adapt, or create derivative works
• Remove copyright notices or proprietary markings
• Redistribute or republish content without written permission
• Use content in a way that suggests endorsement or association

4.3 Trademarks

NuVina and North Park Pharmacy are trading names of 535 Maryhill Road Ltd. Unauthorized use of our trademarks or branding is prohibited.

4.4 Breach of IP Rights

If you breach these intellectual property provisions, your right to use our website will cease immediately and you must destroy any downloaded or printed materials.

5. Linking Policy

5.1 Linking to Our Website

You may link to our homepage, provided you do so in a fair and legal manner that does not damage our reputation or take advantage of it. You must not:

• Suggest any form of association, approval, or endorsement where none exists
• Frame or embed our website within another website
• Link from a website that is not owned by you
• Link from a website containing illegal, offensive, or inappropriate content
• Make specific mention of prescription medications in the link text or context

We reserve the right to withdraw linking permission at any time without notice.

5.2 Links to Third-Party Websites

Our website may contain links to third-party websites for convenience and information only. We do not control or endorse these external sites and accept no responsibility for:

• The content of linked websites
• The accuracy or reliability of information on external sites
• Any loss or damage arising from your use of third-party websites
• Privacy practices or terms of external websites

Your use of third-party websites is at your own risk.

6. User-Generated Content and Acceptable Use

6.1 Content Standards

If you submit content to our website (including reviews, feedback, or communications), it must:

• Be accurate, truthful, and not misleading
• Comply with all applicable UK laws and regulations
• Not infringe any intellectual property rights
• Not contain defamatory, abusive, or discriminatory material
• Not promote illegal activities or substances
• Not contain malicious code or viruses

6.2 License to Use Content

By submitting content to us, you grant 535 Maryhill Road Ltd a perpetual, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, and publish that content for any purpose related to our business.

6.3 Content Removal

We reserve the right to remove any content that violates these terms or that we deem inappropriate, without notice or liability.

7. Regulatory Compliance and Professional Standards

7.1 Regulatory Framework

535 Maryhill Road Ltd operates in compliance with:

• Medicines Act 1968 - Regulates supply of prescription medicines
• Human Medicines Regulations 2012 - Governs prescribing and dispensing
• Health and Social Care Act 2008 - Healthcare service standards
• General Pharmaceutical Council Standards - Pharmacy practice standards
• General Medical Council Good Medical Practice - Doctor conduct standards
• GDPR and Data Protection Act 2018 - Personal data protection

7.2 Professional Registration

All clinical services are provided by regulated healthcare professionals:

• Pharmacists: Registered with General Pharmaceutical Council (GPhC)
• Doctors: Registered with General Medical Council (GMC)
• Pharmacy: North Park Pharmacy, GPhC Registration 1126488

Verify registrations at: www.pharmacyregulation.org and www.gmc-uk.org

8. Limitation of Liability

8.1 Exclusions

To the fullest extent permitted by law, 535 Maryhill Road Ltd excludes all liability for:

• Losses arising from your use of or inability to use the website
• Losses arising from any reliance on website content
• Business losses including loss of profits, revenue, contracts, or data
• Losses arising from third-party websites or content
• Losses arising from viruses or malicious code (despite reasonable precautions)
• Losses arising from website unavailability or technical issues

8.2 Content Accuracy

While we make reasonable efforts to ensure accuracy, we do not guarantee that:

• Website content is complete, current, or error-free
• The website will be available at all times
• The website is free from viruses or malicious code

8.3 Exclusions Under Law

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

8.4 Consumer Rights

These terms do not affect your statutory rights as a consumer under UK law. For advice on your consumer rights, contact Citizens Advice: www.citizensadvice.org.uk

9. Suspension and Termination

9.1 Our Rights

We may suspend or terminate your access to the website immediately and without notice if:

• You breach these Terms & Conditions
• You breach our Terms of Sale
• You engage in fraudulent or illegal activity
• You misuse our services or platform
• We are required to do so by law or regulatory authority
• We believe suspension is necessary to protect patients or public safety

9.2 Effect of Termination

Upon termination:

• Your right to use the website ceases immediately
• We may delete your account and associated data (subject to legal retention requirements)
• Provisions regarding intellectual property, liability, and governing law survive termination

9.3 Service Modification or Discontinuation

We reserve the right to modify, suspend, or discontinue any part of our website or services at any time without notice or liability.

10. Data Protection

10.1 Personal Data

How we collect, use, and protect your personal data is set out in our Privacy Policy. By using our website, you consent to such processing in accordance with that policy.

10.2 Patient Records

As a healthcare provider, we are legally required to maintain patient records for a minimum of 8 years. This includes:

• Medical consultations and assessments
• Prescriptions and treatment history
• Communications and correspondence

10.3 Cookies

Our website uses cookies. See our Cookies Policy for details on what cookies we use and why.

11. Complaints and Dispute Resolution

11.1 Internal Complaints

If you wish to make a complaint about our website or services, please see our Complaints Procedure or contact us at:

Nuvina@NorthParkPharmacy.onmicrosoft.com

11.2 Regulatory Complaints

You may also raise concerns with our regulators:

• General Pharmaceutical Council
  25 Canada Square, London E14 5LQ
  www.pharmacyregulation.org
• General Medical Council
  3 Hardman Street, Manchester M3 3AW
  www.gmc-uk.org
• Medicines and Healthcare products Regulatory Agency (MHRA)
  www.gov.uk/mhra

11.3 Alternative Dispute Resolution

As an online retailer, we are required to provide a link to the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. However, we are not obliged to participate in alternative dispute resolution.

12. General Provisions

12.1 Entire Agreement

These Terms & Conditions, together with our Terms of Sale and Privacy Policy, constitute the entire agreement between you and 535 Maryhill Road Ltd regarding use of the website.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.4 Assignment

We may assign or transfer our rights and obligations under these Terms to another organization. You may not assign or transfer your rights without our written consent.

12.5 Third-Party Rights

No third party has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

12.6 Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, riot, pandemic, industrial disputes, or failure of telecommunications or internet services.

13. Governing Law and Jurisdiction

13.1 Applicable Law

These Terms & Conditions and any disputes arising from them are governed by the laws of Scotland.

13.2 Jurisdiction

The courts of Scotland have exclusive jurisdiction to settle any disputes. However, if you are a consumer resident in England, Wales, or Northern Ireland, you may also bring proceedings in your local courts.

14. Company Information